There can be several scenarios in which an order wasn't delivered to your customer. Below you can find these scenarios explained and the actions that can be taken.
1. If the tracking shows it was delivered:
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we will not cover the cost of any reshipment or refund.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.
At peak times (like Christmas and other holidays), please do allow a little longer time for your order to arrive.
2. If the tracking shows the package was returned to sender - Incorrect Address
We will not refund nor assume liability for orders that are lost due to the incorrect shipping address provided.
3. If tracking shows no info or movement
If an order has not been successfully delivered and it has been more than 60 calendar days since the order was processed, the customer may request a refund or reshipment free of charge.