General FAQ
Do you ship worldwide & how much does shipping cost?
For the moment we only ship to the USA. We offer US customers free Domestic Shipping with tracking.
No shipping cost & sales tax are included in the price - we want your experience to be as smooth and upfront as possible - just the way we like it.
For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.
What are your shipping and processing times?
📦 Processing Times
Orders take 5-7 business days to process after placing the order before shipping out. We do not ship out on weekends.
🔍 Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at luzgraphicstudioprints@gmail.com and we'll help you out!
🕖 Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
✈️ Standard Shipping Times
🇺🇸 Domestic:
United States: 7 - 15 days